Terms and conditions for the Govt.nz app

1.1 You must be at least 13 years old to use the App.

1.2 By using the App, you confirm that you meet this requirement and that you have legal capacity to enter into this agreement under New Zealand law.

1.3 You represent and warrant that you are the owner or authorised user of any device on which you install or use the App, and that you have the authority to agree to these Terms.

2.1 General access — you do not need to create an account to access and use the App. Some information and services are available without authentication.

2.2 Wallet setup and security:

• To use the App’s digital wallet, you must set it up on your device.
• The wallet is secured using your device’s authentication methods (PIN, fingerprint or facial recognition).
• The App does not store or transmit your biometric data. Authentication is managed by your device’s operating system.

2.3 Use of credentials:

• The wallet allows you to store accredited digital credentials (such as licences, IDs or qualifications) issued by authorised agencies.
• The App does not issue credentials and does not hold identifying information. Issuing agencies remain responsible for their data.
• You control when and how your credentials are shared. The App never shares credentials without your consent.
• When you present a credential, you consent to share its information with the third party viewing it.

2.4 Responsibilities:

• You are responsible for keeping your device and wallet secure.
• If your device is lost, stolen or compromised, you must take steps to protect your information (for example, lock or wipe your device, re-establish your wallet).
• You must not misuse credentials, attempt to tamper with them, or use them for fraudulent purposes.

3.1 The App enables you to display digital forms of identity credentials. Such as licences, permits or registrations (‘Digital Credentials’) issued by DIA, other government agencies or accredited third parties (‘Issuing Agencies’).

3.2 Some credentials may appear automatically, others require you to set them up and accept terms from the relevant agency.

3.3 You are responsible for:

• Ensuring your device is operational, has a functional screen and is sufficiently charged.
• Checking your Digital Credentials are correct.
• Knowing whether a Digital Credential satisfies a legal requirement to carry or present a document.
• Carrying a physical copy where legally required (for example, drivers licence overseas).

3.4 The App may not be accepted everywhere. Using expired, false or misleading credentials may result in penalties. Offline display is permitted but may be limited.

3.5 Your use of credentials is subject to relevant laws and any Issuing Agency terms or privacy policies.

5.1 If you submit, upload or share content through the App, you:

• Retain ownership of your content.
• Grant us and relevant Issuing Agencies a limited licence to use and display it to provide services.
• Must not submit, unlawful, harmful, misleading or infringing content.

5.2 We may remove content that breaches these Terms or NZ law.

5.3 Feedback, suggestions or complaints may be used freely by DIA and vendors.