Make a complaint about residential care

If you have concerns about the care you or someone you know is receiving in a residential care facility, you have the right to speak up.

Step-by-step guide

The Ministry of Health website has a step-by-step guide to making a complaint.

Making a complaint about your residential care — Ministry of Health

More information

Seniorline is a national information service that helps you find your way around the health system and access support services. It’s available Monday to Friday, 8am to 4pm.

Who to contact for more help

If you need more help or have questions about the information or services on this page, contact one of the following agencies.

Utility links and page information

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